Terms of service

Sofilie Studio
Last Updated: 4. August 2026

 

 

1. INTRODUCTION

Welcome to Sofilie Studio.

These Terms of Service ("Terms") apply to your use of the Sofilie Studio website, including browsing our website, purchasing products, contacting customer support, and using any services provided through our online store.

The terms "we", "us", and "our" refer to Sofilie Studio.

Our website, products, content, and services are available through:

Website: https://sofilie.com
Customer Support: support@sofilie.com

By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced within them.

These Terms should be read together with:

  • Privacy Policy

  • Shipping Policy

  • Refund & Return Policy

If you do not agree with these Terms, you should not use our website or purchase products from Sofilie Studio.

These Terms are intended to comply with applicable consumer protection laws in Norway and the European Economic Area (EEA).

Nothing in these Terms removes, limits, or replaces mandatory consumer rights that apply under applicable law.

 

 

2. COMPANY INFORMATION

Sofilie Studio is an online retailer thats selling designed accessories and lifestyle products, including phone cases, laptop cases, and other device accessories.

contact information:

Business Name: Sofilie Studio
Website: https://sofilie.com
Email: support@sofilie.com

 

 

3. ACCESSING OUR WEBSITE

By using our website, you agree that you will:

  • use the website only for lawful purposes;

  • provide accurate and complete information when placing an order;

  • not attempt to damage, disrupt, or interfere with our website;

  • not misuse our content, products, designs, or services.

We reserve the right to restrict access to our website where necessary, including in cases of suspected fraud, unlawful activity, misuse, or violation of these Terms.

 

 

4. CUSTOMER REQUIREMENTS

To purchase products from Sofilie Studio, you confirm that:

  • the information you provide is accurate and complete;

  • you are legally capable of entering into a purchase agreement;

  • you have permission to use the payment method provided;

  • you are purchasing products for lawful purposes.

If you are under the legal age required to enter into contracts in your country, you must have permission from a parent or legal guardian before placing an order.

 

 

5. INFORMATION PROVIDED BEFORE PURCHASE

Before completing a purchase, Sofilie Studio provides customers with information required under applicable consumer protection laws.

This includes information about:

  • the seller;

  • the product's main characteristics;

  • price and applicable charges;

  • payment methods;

  • delivery options;

  • estimated delivery times;

  • return rights;

  • complaint rights;

  • customer support contact information.

By completing checkout, you confirm that you have had the opportunity to review the information provided before purchasing.

 

 

6. OUR PRODUCTS

Sofilie Studio sells designed accessories produced through print-on-demand manufacturing.

Products may include:

  • phone cases;

  • laptop cases;

  • tablet accessories;

  • earbud cases;

  • other compatible device accessories.

We make reasonable efforts to ensure that:

  • product descriptions are accurate;

  • product images represent the products correctly;

  • product information is kept updated.

However, please understand that:

  • colors may vary depending on your screen settings;

  • printed products may have small differences compared to digital previews;

  • product placement may vary slightly due to manufacturing processes.

Minor variations that do not affect the product's function or quality will not normally be considered defects.

 

 

7. PRINT-ON-DEMAND PRODUCTION

Sofilie Studio uses a print-on-demand business model.

This means products are produced after an order has been placed rather than being stored as regular inventory.

Production may involve third-party fulfillment partners, including Printify.

Because products are individually produced:

  • production times may vary;

  • small manufacturing variations may occur;

  • orders may not be cancelled after production has started unless required by applicable law.

Estimated production and delivery information is provided in our Shipping Policy.

 

 

8. PRODUCT COMPATIBILITY

Customers are responsible for selecting the correct product option before completing their purchase.

Before ordering, customers should verify:

  • correct phone model;

  • correct laptop model;

  • correct device generation;

  • any other compatibility requirements shown on the product page.

Sofilie Studio is not responsible for products ordered with incorrect device information provided by the customer.

If Sofilie Studio sends an incorrect product or the product has a manufacturing defect, we will handle the matter according to applicable consumer laws and our Refund & Return Policy.

 

 

 

9. PRICES, VAT AND ADDITIONAL CHARGES

All prices displayed on the Sofilie Studio website are shown in the currency available during checkout.

The total price shown before completing your order will include the applicable product price and any charges that are required to be disclosed before purchase, such as:

  • applicable VAT where required;

  • shipping costs;

  • other mandatory charges where applicable.

Prices may change at any time. However, changes will not affect orders that have already been confirmed.

If an obvious pricing error occurs due to a technical issue, system error, or incorrect information, Sofilie Studio reserves the right to correct the error and contact the customer before processing the order.

If payment has already been made and the order cannot be fulfilled due to an incorrect price, the customer will receive a full refund.

 

 

10. PAYMENT TERMS

Sofilie Studio accepts the payment methods available during checkout.

Payment must be successfully completed before production and fulfillment begin.

By submitting payment, you confirm that:

  • the payment information provided is accurate;

  • you are authorized to use the selected payment method;

  • you authorize the payment transaction.

Payment information is processed securely through third-party payment providers.

Sofilie Studio does not store complete payment card details.

If payment cannot be authorized or completed, the order will not be processed.

 

 

11. ORDER PROCESS AND CONTRACT FORMATION

When you place an order through our website, you submit a request to purchase the selected products.

After completing checkout, you will receive an automatic order confirmation acknowledging that we have received your order.

The purchase agreement between you and Sofilie Studio becomes binding when:

  • payment has been successfully received; and

  • Sofilie Studio has accepted and confirmed the order.

The order confirmation will include relevant information such as:

  • purchased products;

  • price;

  • shipping information;

  • payment details;

  • order reference.

You should save your order confirmation for your records.

Sofilie Studio reserves the right to refuse or cancel an order where legally permitted, including situations involving:

  • suspected fraud;

  • payment problems;

  • technical errors;

  • incorrect pricing;

  • unavailable products;

  • violation of these Terms.

If an order is cancelled after payment has been received, any refund due will be issued using the original payment method.

 

 

12. CUSTOMER RESPONSIBILITY FOR ORDER INFORMATION

Customers are responsible for ensuring that all information provided during checkout is correct.

This includes:

  • name;

  • email address;

  • delivery address;

  • selected product;

  • device model;

  • payment information.

Sofilie Studio cannot be responsible for delays, failed deliveries, or additional costs caused by incorrect information provided by the customer.

If you notice an error after placing an order, contact us immediately at:

support@sofilie.com

We will make reasonable efforts to assist, but changes may not be possible once production has started.

 

 

13. ORDER CHANGES AND CANCELLATIONS

Because Sofilie Studio uses print-on-demand production, orders may begin processing shortly after purchase.

If you wish to cancel or change an order, contact us as soon as possible.

We will attempt to assist where possible.

However, cancellation or changes may not be possible after:

  • production has started;

  • the product has entered fulfillment;

  • the order has been shipped.

This does not affect mandatory consumer rights that apply under applicable law, including rights relating to defective products or legal withdrawal rights where applicable.

 

 

14. SHIPPING AND DELIVERY

Information about production times, shipping methods, and estimated delivery times is provided in our Shipping Policy.

Delivery estimates are provided as guidance and are not guaranteed delivery dates.

Delivery may be affected by factors outside our control, including:

  • shipping carrier delays;

  • customs procedures;

  • public holidays;

  • incorrect delivery information;

  • high-demand periods;

  • supplier or production delays.

Sofilie Studio will make reasonable efforts to ensure orders are produced and shipped within the estimated timeframe.

If a delivery issue occurs, customers should contact us at:

support@sofilie.com

We will work with the customer and relevant shipping partners to resolve the issue.

 

 

15. DELIVERY DELAYS

If delivery is delayed, customers should contact Sofilie Studio so we can investigate the situation.

Where required by applicable consumer protection laws, customers may have specific rights regarding delayed delivery, including the right to request fulfillment within an additional reasonable period or cancel the purchase in certain circumstances.

These rights depend on the customer's location and applicable legislation.

Nothing in these Terms removes mandatory consumer rights.

 

 

16. INTERNATIONAL ORDERS, CUSTOMS AND IMPORT REQUIREMENTS

Sofilie Studio may sell products internationally.

Customers ordering outside the country where the product is fulfilled may be subject to:

  • customs procedures;

  • import requirements;

  • local regulations;

  • taxes or charges imposed by authorities.

Customers are responsible for providing accurate delivery information and ensuring that products can legally be imported into their country.

For customers located within the European Economic Area (EEA), applicable consumer protection rights remain unaffected.

 

 

17. RETURN RIGHTS AND RIGHT OF WITHDRAWAL

Customers may have a legal right to withdraw from a distance purchase depending on their country of residence.

For customers within the European Economic Area (EEA), withdrawal rights are governed by applicable consumer protection legislation.

Information about:

  • how to request a return;

  • applicable deadlines;

  • exceptions;

  • refund procedures;

is provided in our Refund & Return Policy.

Some products may be subject to legal exceptions, including certain personalised or custom-made products, where applicable.

Nothing in these Terms limits rights that cannot legally be excluded.

 

 

 

18. DEFECTIVE PRODUCTS AND LEGAL GUARANTEE (COMPLAINTS)

Sofilie Studio is responsible for ensuring that products supplied to customers comply with applicable consumer protection laws.

If a product is defective, damaged, incorrect, or does not match the agreed description, customers may have the right to make a complaint according to the mandatory consumer protection laws applicable in their country.

A complaint may apply where, for example:

  • the product has a manufacturing defect;

  • the wrong product was delivered;

  • the product differs significantly from the description;

  • the product does not function as expected due to a production issue.

Normal wear and tear, accidental damage, misuse, incorrect installation, or damage caused by the customer are generally not considered defects.

To make a complaint, customers should contact:

Email: support@sofilie.com

Please include:

  • order number;

  • description of the issue;

  • photographs or other evidence where relevant.

We will review the claim and provide an appropriate solution according to applicable law.

Depending on the circumstances, remedies may include:

  • replacement;

  • repair where applicable;

  • refund;

  • other solutions required by law.

Nothing in these Terms limits your mandatory consumer rights.

 

 

19. REFUNDS

Refunds are handled according to our Refund & Return Policy and applicable consumer protection laws.

Where a refund is approved, it will normally be issued using the original payment method.

Refund processing times may vary depending on:

  • payment provider;

  • bank processing times;

  • international transaction procedures.

Sofilie Studio is not responsible for delays caused by payment providers or financial institutions after a refund has been issued.

 

 

20. PRODUCT SAFETY AND COMPLIANCE

Sofilie Studio aims to provide products that meet applicable product safety requirements.

Products are supplied through manufacturing and fulfillment partners that are responsible for production processes and product information.

Customers should:

  • use products according to their intended purpose;

  • follow any provided care instructions;

  • avoid using damaged products where safety may be affected.

If a product presents a safety concern, customers should contact us immediately at:

support@sofilie.com

We will investigate and take appropriate action where necessary.

 

 

21. INTELLECTUAL PROPERTY RIGHTS

All content on the Sofilie Studio website, including but not limited to:

  • brand name;

  • logos;

  • designs;

  • graphics;

  • product images;

  • text;

  • website layout;

  • marketing materials;

is owned by Sofilie Studio or used with appropriate rights and permissions.

You may not:

  • copy;

  • reproduce;

  • modify;

  • distribute;

  • sell;

  • use our designs or branding commercially;

without prior written permission from Sofilie Studio.

Products purchased from Sofilie Studio are intended for personal use unless otherwise agreed.

Purchasing a product does not transfer ownership of our designs, trademarks, or intellectual property rights.

 

 

22. CUSTOMER REVIEWS AND USER CONTENT

If customers submit reviews, comments, images, or other content to Sofilie Studio, they confirm that:

  • the content is their own;

  • they have the right to share it;

  • the content does not violate the rights of others;

  • the content is lawful and appropriate.

By submitting content, customers grant Sofilie Studio permission to display and use that content for business purposes, including:

  • displaying reviews on our website;

  • marketing purposes;

  • social media content.

We reserve the right to remove content that:

  • is unlawful;

  • contains harmful material;

  • violates intellectual property rights;

  • is misleading or abusive.

 

 

23. THIRD-PARTY SERVICES

To operate our online store, Sofilie Studio uses certain third-party services.

These may include:

  • Shopify (website platform);

  • Printify (production and fulfillment partner);

  • payment providers;

  • shipping providers;

  • analytics providers;

  • marketing platforms.

These third-party providers may process information necessary to provide their services.

Each provider is responsible for its own services and processing activities according to their own terms and privacy policies.

Sofilie Studio is responsible for the customer relationship and the sale of products purchased through our Website.

 

 

24. PRINTIFY AND FULFILLMENT PARTNERS

Sofilie Studio uses print-on-demand fulfillment services.

When an order is placed, relevant order information may be shared with fulfillment partners to allow:

  • production of the purchased product;

  • quality control;

  • packaging;

  • shipment.

Information shared may include:

  • customer name;

  • shipping address;

  • ordered product details.

Fulfillment partners process information only as necessary to provide production and delivery services.

 

 

25. SHOPIFY PLATFORM

Our online store is hosted using Shopify.

Shopify provides the technology that allows us to:

  • display products;

  • process orders;

  • manage customer information;

  • provide secure online shopping functionality.

Purchases made through our Website are transactions between the customer and Sofilie Studio.

Shopify is not responsible for the products sold by Sofilie Studio, fulfillment, refunds, or customer service matters relating to our products.

 

 

26. PRIVACY AND PERSONAL INFORMATION

Your privacy is important to us.

Personal information collected through our Website is processed according to our Privacy Policy.

Our Privacy Policy explains:

  • what information we collect;

  • why we collect it;

  • how we use it;

  • who we share it with;

  • your rights under applicable privacy laws.

You can find our Privacy Policy here:

[Insert Privacy Policy Link]

 

 

27. WEBSITE CONTENT AND AVAILABILITY

We aim to keep our Website accurate, secure, and available.

However, we cannot guarantee that:

  • the Website will always operate without interruptions;

  • all information will always be completely error-free;

  • the Website will be free from technical issues.

We may update, modify, suspend, or remove parts of the Website where necessary for:

  • maintenance;

  • security;

  • technical improvements;

  • legal compliance;

  • business reasons.

 

 

28. LIMITATION OF LIABILITY

Sofilie Studio is not responsible for losses caused by circumstances outside our reasonable control.

This may include:

  • shipping carrier delays;

  • customs delays;

  • technical failures;

  • third-party service interruptions;

  • events beyond our control.

Nothing in these Terms limits liability where such limitation is prohibited by law.

This includes liability relating to:

  • defective products;

  • consumer rights;

  • fraud;

  • intentional misconduct;

  • other situations where liability cannot legally be excluded.

 

 

 


29. EVENTS OUTSIDE OUR CONTROL (FORCE MAJEURE)

Sofilie Studio is not responsible for delays or failure to perform obligations caused by circumstances outside our reasonable control.

Such circumstances may include, but are not limited to:

  • natural disasters;

  • extreme weather conditions;

  • strikes or labor disputes;

  • government actions;

  • war, civil unrest, or emergencies;

  • transportation interruptions;

  • supplier failures;

  • internet or technical failures;

  • changes in laws or regulations;

  • other events beyond our reasonable control.

If such an event occurs, we will make reasonable efforts to reduce the impact and continue providing our services when possible.

Force majeure does not affect your mandatory consumer rights under applicable law.

 

 

30. CHANGES TO THESE TERMS

Sofilie Studio may update these Terms of Service from time to time.

The most current version will always be available on our Website.

Changes may be made due to:

  • changes in our services;

  • legal or regulatory requirements;

  • improvements to our business practices.

Where required by law, we will provide notice of significant changes.

Your continued use of our Website after updated Terms are published means that you accept the updated Terms.

Changes will not affect rights you already have under applicable law or agreements already entered into.

 

 

31. GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws of Norway.

However, if you are a consumer living within the European Economic Area (EEA), you continue to benefit from mandatory consumer protection rights provided by the laws of your country of residence.

Nothing in these Terms prevents you from relying on consumer rights that cannot legally be excluded or limited.

 

 

32. DISPUTE RESOLUTION

We encourage customers to contact Sofilie Studio first if any issue or dispute occurs.

We will make reasonable efforts to resolve complaints fairly and efficiently.

If a dispute cannot be resolved directly, customers may have access to:

  • national consumer protection authorities;

  • alternative dispute resolution procedures;

  • courts with jurisdiction under applicable law.

Customers within Norway may contact relevant consumer authorities, including:

  • Forbrukerrådet;

  • Forbrukertilsynet;

  • Datatilsynet for privacy-related matters.

Customers within other EEA countries may contact their relevant national consumer authorities.

 

 

33. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be limited or removed only to the extent necessary.

The remaining provisions of these Terms will continue to apply.

 

 

34. NO WAIVER

If Sofilie Studio does not immediately enforce a right or provision under these Terms, this does not mean that we waive that right.

We may still enforce our rights in the future.

 

 

35. ENTIRE AGREEMENT

These Terms of Service, together with the following policies, form the complete agreement between you and Sofilie Studio regarding your use of our Website and purchase of products:

  • Privacy Policy;

  • Shipping Policy;

  • Refund & Return Policy.

These documents replace any previous agreements or understandings relating to your use of our Website.

 

 

36. CONTACT INFORMATION

If you have questions regarding these Terms of Service, please contact us:

Sofilie Studio

Website:
https://sofilie.com

Email:
support@sofilie.com

 

 

End of Terms of Service