Privacy policy

Sofilie Studio
Last updated: August 4, 2026

 

 

1. INTRODUCTION

Welcome to Sofilie Studio.

At Sofilie Studio, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you:

  • visit our Website;

  • create an account;

  • purchase products;

  • subscribe to our newsletter;

  • contact customer support;

  • participate in promotions;

  • interact with our services.

This Privacy Policy applies to all personal information processed through our Website:

https://sofilie.com

This Privacy Policy has been prepared in accordance with:

  • the General Data Protection Regulation (EU) 2016/679 ("GDPR");

  • applicable Norwegian data protection legislation;

  • applicable consumer protection legislation within the European Economic Area (EEA).

Where mandatory local laws provide additional rights to consumers, those rights continue to apply.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

 

 

2. WHO WE ARE

For the purposes of applicable data protection legislation, Sofilie Studio acts as the Data Controller for the personal information collected through our Website.

Current business information:

Business Name
Sofilie Studio

Website
https://sofilie.com

Customer Support
support@sofilie.com

Business registration details will be updated once Sofilie Studio has been officially registered.

 

 

3. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information processed when you:

  • browse our Website;

  • purchase products;

  • contact us;

  • create an account;

  • subscribe to marketing communications;

  • participate in surveys or promotions;

  • interact with customer support.

This Privacy Policy also explains how certain trusted third-party service providers process information on our behalf where necessary to operate our business.

 

 

4. WHAT IS PERSONAL INFORMATION?

"Personal information" means any information relating to an identified or identifiable individual.

Depending on your interaction with Sofilie Studio, this may include information that directly identifies you or information that can reasonably be linked to you.

Anonymous information that cannot identify an individual is not considered personal information under this Privacy Policy.

 

 

5. THE PERSONAL INFORMATION WE COLLECT

The categories of personal information we collect depend on how you use our Website.

A. Identity Information

We may collect:

  • full name;

  • username (if applicable).

 

 

B. Contact Information

We may collect:

  • email address;

  • shipping address;

  • billing address;

  • telephone number (where provided).

 

 

C. Order Information

When you place an order we may collect:

  • products ordered;

  • selected device model;

  • order number;

  • order value;

  • delivery option;

  • order status;

  • refund history;

  • return requests.

 

 

D. Payment Information

Payments are processed securely through authorised third-party payment providers.

Depending on your chosen payment method, payment providers may process:

  • payment card details;

  • payment confirmation;

  • transaction reference;

  • billing information.

Sofilie Studio does not store complete payment card numbers or security codes.

 

 

E. Account Information

If customer accounts become available, we may collect:

  • login information;

  • saved preferences;

  • order history;

  • saved addresses.

 

 

F. Communications

When you contact Sofilie Studio, we may collect:

  • emails;

  • customer support requests;

  • messages;

  • attachments;

  • photographs submitted regarding damaged or incorrect products;

  • other correspondence.

 

 

G. Technical Information

When you use our Website, we may automatically collect technical information including:

  • IP address;

  • browser type;

  • operating system;

  • device type;

  • language settings;

  • screen resolution;

  • approximate location based on IP address;

  • referral source;

  • date and time of access.

 

 

H. Website Usage Information

We may collect information about how visitors interact with our Website, including:

  • pages viewed;

  • products viewed;

  • time spent on pages;

  • clicks;

  • navigation patterns;

  • shopping cart activity;

  • purchases completed;

  • abandoned carts.

 

 

I. Marketing Information

Where you have chosen to receive marketing communications, we may process:

  • email subscription status;

  • marketing preferences;

  • interactions with newsletters;

  • promotional campaign activity.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

 

 

6. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information in several ways.

Information You Provide Directly

You provide information when you:

  • place an order;

  • contact customer support;

  • subscribe to emails;

  • create an account;

  • complete checkout;

  • participate in promotions;

  • leave reviews.

 

 

Information Collected Automatically

Certain information is collected automatically through our Website using technologies such as:

  • cookies;

  • browser storage;

  • analytics technologies;

  • Shopify technologies;

  • similar technical tools.

Further information is provided in our Cookie Policy.

 

 

Information Received From Service Providers

We may receive information from trusted service providers that assist us in operating our business, including providers responsible for:

  • e-commerce platform services;

  • payment processing;

  • order fulfilment;

  • shipping;

  • analytics;

  • fraud prevention.

These providers only process information where necessary to perform their services.

 

 

7. WHY WE PROCESS YOUR PERSONAL INFORMATION

We only process personal information where we have a lawful basis under applicable data protection laws.

Depending on the circumstances, we process your information for the following purposes:

To Process Your Orders

Including:

  • accepting orders;

  • confirming purchases;

  • producing products;

  • arranging shipment;

  • processing refunds;

  • handling returns;

  • providing customer service.

 

 

To Operate Our Website

Including:

  • maintaining website functionality;

  • preventing technical issues;

  • improving user experience;

  • securing our systems;

  • detecting fraudulent activity.

 

 

To Communicate With You

Including:

  • responding to enquiries;

  • sending order confirmations;

  • providing delivery updates;

  • handling complaints;

  • providing customer support.

 

 

To Comply With Legal Obligations

Including obligations relating to:

  • accounting;

  • tax legislation;

  • consumer protection;

  • fraud prevention;

  • product safety;

  • legal claims.

 

 

To Improve Our Business

We may analyse aggregated customer behaviour to:

  • improve products;

  • improve website performance;

  • understand customer preferences;

  • improve customer experience.

Whenever possible, this analysis is carried out using anonymised or aggregated information.

 

 

 


8. OUR LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

Under the General Data Protection Regulation (GDPR), we must have a lawful basis before processing your personal information.

Depending on the circumstances, Sofilie Studio relies on one or more of the following legal bases.

 

 

A. Performance of a Contract

We process your personal information where it is necessary to fulfil our contract with you.

This includes processing necessary to:

  • process your order;

  • produce your purchased products;

  • arrange shipping and delivery;

  • provide customer support;

  • process returns and refunds;

  • communicate regarding your purchases.

Without this information, we may be unable to fulfil your order.

 

 

B. Legal Obligations

We process certain personal information where required to comply with applicable laws.

Examples include obligations relating to:

  • accounting records;

  • tax legislation;

  • consumer protection legislation;

  • fraud prevention;

  • responding to lawful requests from public authorities;

  • product safety requirements.

 

 

C. Legitimate Interests

Where appropriate, we may process personal information based on our legitimate business interests, provided that those interests are not overridden by your rights and freedoms.

Examples include:

  • improving our Website;

  • improving customer experience;

  • preventing fraud;

  • protecting our business;

  • securing our systems;

  • analysing Website performance;

  • responding to customer enquiries.

Before relying on legitimate interests, we carefully consider the impact on your privacy.

 

 

D. Consent

Where required by law, we rely on your consent.

Examples include:

  • email marketing;

  • optional cookies;

  • advertising cookies;

  • personalised advertising;

  • certain analytics technologies.

You may withdraw your consent at any time.

Withdrawal of consent does not affect processing carried out before consent was withdrawn.

 

 

9. WHO WE SHARE YOUR PERSONAL INFORMATION WITH

We do not sell your personal information.

We only share personal information where necessary to operate our business, fulfil your orders, comply with legal obligations, or where you have given your consent.

Depending on the circumstances, personal information may be shared with the following categories of recipients.

 

 

A. Shopify

Our online store is powered by Shopify.

Shopify provides services including:

  • website hosting;

  • checkout functionality;

  • secure payment infrastructure;

  • customer account management;

  • fraud prevention tools;

  • order management.

Information submitted through our Website may therefore be processed by Shopify in accordance with Shopify's own privacy practices.

 

 

B. Printify

Sofilie Studio uses Printify as a print-on-demand fulfilment partner.

When you place an order, we share only the information necessary to produce and deliver your purchase.

This may include:

  • your name;

  • delivery address;

  • purchased products;

  • product specifications;

  • order reference.

Printify processes this information solely for the purpose of manufacturing and fulfilling your order.

 

 

C. Payment Providers

Payments are processed through secure third-party payment providers made available during checkout.

These providers may process information including:

  • payment details;

  • billing information;

  • transaction confirmations;

  • fraud prevention information.

Sofilie Studio does not receive or store complete payment card details.

 

 

D. Shipping and Delivery Providers

To deliver your order, we share necessary delivery information with shipping companies and logistics providers.

Information shared may include:

  • recipient name;

  • shipping address;

  • telephone number where required;

  • order reference.

 

 

E. Professional Advisors

Where necessary, we may share information with trusted professional advisors, including:

  • accountants;

  • auditors;

  • legal advisors;

  • insurance providers.

Such disclosure only occurs where necessary for legitimate business purposes or legal obligations.

 

 

F. Public Authorities

We may disclose information where required by applicable law or where legally requested by competent authorities.

Examples include:

  • tax authorities;

  • courts;

  • law enforcement agencies;

  • consumer authorities.

 

 

10. INTERNATIONAL DATA TRANSFERS

Some of the service providers used by Sofilie Studio may process personal information outside your country of residence.

Where personal information is transferred outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place as required by applicable data protection laws.

Such safeguards may include:

  • European Commission adequacy decisions;

  • Standard Contractual Clauses (SCCs);

  • other legally recognised transfer mechanisms.

We aim to work only with providers that maintain appropriate safeguards for international data transfers.

 

 

11. DATA SECURITY

Sofilie Studio takes reasonable technical and organisational measures to protect personal information against:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • disclosure;

  • alteration;

  • destruction.

Examples of security measures include:

  • encrypted connections (HTTPS);

  • secure payment processing;

  • restricted access to customer information;

  • password-protected systems;

  • trusted service providers.

Although we work to protect your information, no online service can guarantee absolute security.

Customers are encouraged to protect their own accounts and devices by using strong passwords and secure internet connections.

 

 

12. DATA RETENTION

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

For example, we may retain information:

  • while fulfilling your order;

  • while providing customer support;

  • to comply with accounting and tax obligations;

  • to resolve disputes;

  • to protect our legal rights;

  • where required by applicable legislation.

When personal information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with applicable law.

 

 

13. COOKIES AND SIMILAR TECHNOLOGIES

Our Website uses cookies and similar technologies to provide essential functionality and improve your browsing experience.

Cookies may be used for purposes including:

  • remembering your preferences;

  • keeping your shopping cart active;

  • analysing Website traffic;

  • improving Website performance;

  • measuring marketing effectiveness;

  • fraud prevention.

Some cookies are strictly necessary for the Website to function.

Other cookies, including analytics and marketing cookies, will only be used where required consent has been obtained.

Where required by law, you will be given the opportunity to accept, reject, or customise optional cookies through our cookie banner.

Additional information may be provided in our Cookie Policy if published separately.

 

 

 


14. MARKETING COMMUNICATIONS

If you choose to subscribe to our newsletter or otherwise consent to receive marketing communications, Sofilie Studio may use your contact information to send:

  • product launches;

  • promotions;

  • special offers;

  • newsletters;

  • updates about our products and services.

We will only send marketing communications where permitted by applicable law.

You may withdraw your consent or unsubscribe at any time by:

  • clicking the unsubscribe link included in our marketing emails; or

  • contacting us at support@sofilie.com.

Please note that even if you unsubscribe from marketing communications, we may still send service-related communications, including:

  • order confirmations;

  • shipping updates;

  • customer support responses;

  • security notices;

  • legally required communications.

 

 

15. ANALYTICS, ADVERTISING AND SIMILAR TECHNOLOGIES

To improve our Website and understand how visitors interact with our services, we may use analytics and advertising technologies provided by trusted third-party providers.

Depending on which services are enabled, these may include providers such as:

  • Shopify Analytics;

  • Google Analytics;

  • Meta Pixel;

  • TikTok Pixel;

  • other similar analytics or advertising tools.

These technologies may help us understand:

  • Website traffic;

  • customer behaviour;

  • product performance;

  • marketing effectiveness;

  • advertising conversions.

Where required by applicable law, analytics and advertising technologies that are not strictly necessary will only be used after you have provided your consent through our cookie preferences.

You may change or withdraw your cookie preferences at any time where this functionality is available.

 

 

16. CHILDREN'S PRIVACY

Our Website and products are intended for a general audience and are not directed toward children.

We do not knowingly collect personal information directly from children where doing so would violate applicable law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.

Where required, we will take appropriate steps to delete such information.

 

 

17. YOUR RIGHTS UNDER THE GDPR

If you are located within the European Economic Area (EEA), the United Kingdom, or another jurisdiction providing similar privacy rights, you may have certain rights regarding your personal information.

These rights are subject to applicable legal conditions and exceptions.

 

 

A. Right of Access

You may request confirmation of whether Sofilie Studio processes your personal information.

Where applicable, you may also request a copy of the personal information we hold about you.

 

 

B. Right to Rectification

You may request that inaccurate or incomplete personal information be corrected.

We encourage customers to keep their contact information up to date.

 

 

C. Right to Erasure ("Right to be Forgotten")

You may request that we delete your personal information where:

  • the information is no longer necessary;

  • you withdraw consent and no other legal basis applies;

  • processing is unlawful;

  • deletion is required under applicable law.

Certain information may still need to be retained where required by legal obligations, including accounting, tax, fraud prevention, or the establishment, exercise, or defence of legal claims.

 

 

D. Right to Restrict Processing

You may request that we temporarily restrict the processing of your personal information in certain situations, including while the accuracy of information is being verified or where processing is contested.

 

 

E. Right to Data Portability

Where applicable, you may request a copy of certain personal information in a structured, commonly used, and machine-readable format.

Where technically feasible and legally applicable, you may also request that such information be transferred directly to another service provider.

 

 

F. Right to Object

You may object to certain processing activities where we rely on legitimate interests as the legal basis.

Where you object to processing for direct marketing purposes, we will stop processing your personal information for those purposes.

 

 

G. Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect processing carried out before consent was withdrawn.

 

 

H. Right to Lodge a Complaint

If you believe that your personal information has been processed unlawfully, you have the right to lodge a complaint with the competent data protection authority in your country.

If you are located in Norway, you may contact:

Datatilsynet

If you are located in another EEA country, you may contact your national supervisory authority.

We encourage you to contact Sofilie Studio first so that we have the opportunity to resolve your concerns.

 

 

18. EXERCISING YOUR RIGHTS

To exercise any of your privacy rights, please contact us using the contact details provided at the end of this Privacy Policy.

To protect your privacy and security, we may request additional information necessary to verify your identity before responding to your request.

We will respond within the time limits required by applicable law.

In certain situations, applicable law may permit or require us to refuse or limit a request. If this occurs, we will explain the reasons where legally required.

 

 

19. AUTOMATED DECISION-MAKING

Sofilie Studio does not make decisions that produce legal or similarly significant effects based solely on automated processing of personal information.

Some automated systems may be used for purposes such as fraud prevention, Website security, or order processing.

Where automated tools are used, appropriate safeguards will be applied in accordance with applicable law.

 

 

20. LINKS TO THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, services, or social media platforms.

These third-party websites operate independently from Sofilie Studio and have their own privacy policies and terms.

We are not responsible for the privacy practices, content, or security of third-party websites that are not owned or controlled by Sofilie Studio.

We encourage you to review the privacy policies of any third-party websites you visit.

 

 

 


21. CHANGES TO THIS PRIVACY POLICY

Sofilie Studio may update this Privacy Policy from time to time to reflect:

  • changes to our business;

  • changes to our services;

  • new technologies;

  • legal or regulatory requirements;

  • improvements to our privacy practices.

The latest version of this Privacy Policy will always be available on our Website.

The "Last Updated" date at the top of this document indicates when this Privacy Policy was most recently revised.

Where required by applicable law, we will provide notice of significant changes before they take effect.

 

 

22. CONTACT US

If you have any questions regarding this Privacy Policy or how Sofilie Studio processes your personal information, please contact us.

Sofilie Studio

Website:
https://sofilie.com

Customer Support:
support@sofilie.com

Business Information:

Legal Business Name: [To be added]

Organization Number: [To be added]

Registered Business Address: [To be added]

 

 

23. DATA PROTECTION REQUESTS

If you wish to exercise any of your rights described in this Privacy Policy, including requests to:

  • access your personal information;

  • correct inaccurate information;

  • delete your personal information;

  • restrict processing;

  • object to processing;

  • request data portability;

  • withdraw consent;

please contact us at:

support@sofilie.com

We may request additional information to verify your identity before responding to your request.

We aim to respond to all valid requests within the time limits required by applicable data protection legislation.

 

 

24. COMPLAINTS

If you believe that Sofilie Studio has processed your personal information in a manner that does not comply with applicable data protection laws, we encourage you to contact us first so that we have the opportunity to investigate and resolve your concerns.

If you are not satisfied with our response, you have the right to lodge a complaint with the competent supervisory authority in your country.

For customers located in Norway, the competent supervisory authority is:

Datatilsynet

For customers located in another country within the European Economic Area (EEA), you may contact the supervisory authority responsible for data protection in your country of residence.

 

 

25. RELATIONSHIP WITH OTHER POLICIES

This Privacy Policy should be read together with the following policies published on our Website:

  • Terms of Service;

  • Shipping Policy;

  • Refund & Return Policy;

  • Cookie Policy (if published separately).

Where there is any inconsistency regarding the processing of personal information, this Privacy Policy will apply.

 

 

26. OUR PRIVACY COMMITMENT

Sofilie Studio is committed to handling personal information responsibly, transparently, and securely.

We continuously review our privacy practices to ensure compliance with applicable laws and to maintain the trust of our customers.

We strive to collect only the personal information necessary to provide our products and services and to protect that information through appropriate technical and organisational safeguards.

Your privacy is important to us, and we are committed to treating your personal information with care and respect.

 

 

End of Privacy Policy