Shipping policy

Sofilie Studio
Last Updated: 4. August 2026

 

 

1. INTRODUCTION

At Sofilie Studio, we aim to provide a smooth and transparent delivery experience.

This Shipping Policy explains:

  • how orders are processed;

  • how products are produced and shipped;

  • estimated delivery times;

  • shipping costs;

  • tracking information;

  • possible delivery delays.

This policy applies to purchases made through:

https://sofilie.com

This Shipping Policy should be read together with our:

  • Terms of Service;

  • Refund & Return Policy;

  • Privacy Policy.

 

 

2. PRINT-ON-DEMAND PRODUCTION

Sofilie Studio operates using a print-on-demand business model.

This means products are not produced in advance or stored in a warehouse. Instead:

  1. You place an order through our Website.

  2. Your order is sent to our production partner.

  3. The product is manufactured specifically for your order.

  4. The finished product is shipped to the delivery address provided at checkout.

Because products are created after purchase, processing times may vary depending on:

  • product type;

  • production capacity;

  • destination country;

  • seasonal demand.

 

 

3. ORDER PROCESSING TIME

After placing an order, your purchase will go through the following stages:

Order Confirmation

You will receive an order confirmation email after completing your purchase.

Please review your order details carefully and contact us as soon as possible if any information is incorrect.

 

 

Production Time

Most products require a production period before shipment.

Estimated production time:

2–7 business days

Production times are estimates and may vary depending on demand, holidays, or circumstances outside our control.

Production begins after payment has been successfully processed.

 

 

Shipping Time

After production is completed, your order will be handed over to the shipping carrier.

Estimated shipping times:

Norway:

Approximately 5-10 business days

European Union / EEA:

Approximately 5- 10  business days

Other international destinations:

Approximately 7–20 business days

Delivery times are estimates only and are not guaranteed.

 

 

4. SHIPPING COSTS

Shipping costs are calculated and displayed during checkout before you complete your purchase.

Shipping prices may vary depending on:

  • destination country;

  • product type;

  • order size;

  • shipping method selected.

The final shipping cost will always be shown before payment.

 

 

5. ORDER TRACKING

When available, customers will receive a shipping confirmation email containing tracking information.

Tracking information may take some time to update after shipment.

If your tracking information does not update immediately, this does not necessarily mean that there is an issue with your order.

 

 

6. DELIVERY ADDRESS

Customers are responsible for providing accurate delivery information during checkout.

Please ensure that:

  • your name is correct;

  • your address is complete;

  • your postal code is correct;

  • your contact information is accurate.

Sofilie Studio is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us immediately at:

support@sofilie.com

We will make reasonable efforts to assist where possible.

 

 

7. DELIVERY DELAYS

Although we aim to deliver within estimated timeframes, delays may occur due to circumstances outside our reasonable control.

Examples include:

  • carrier delays;

  • customs processing;

  • weather conditions;

  • holidays;

  • increased seasonal demand;

  • strikes;

  • transportation issues;

  • incorrect address information;

  • events affecting international logistics.

Sofilie Studio is not responsible for delays caused by third parties or circumstances beyond our control.

However, we will provide reasonable assistance in investigating delivery issues.

 

 

 

8. SPLIT SHIPMENTS

Because Sofilie Studio works with print-on-demand fulfilment, some orders containing multiple products may occasionally be shipped separately.

This may happen when:

  • products are produced at different fulfilment locations;

  • items require different production processes;

  • products become available for shipment at different times.

If your order is shipped in multiple packages:

  • you will receive separate shipping updates where available;

  • you will not be charged additional shipping fees unless clearly stated before purchase;

  • each package may arrive at different times.

 

 

9. LOST, MISSING OR DELAYED PACKAGES

If your order has not arrived within the estimated delivery timeframe, please contact us at:

support@sofilie.com

Please include:

  • your order number;

  • full name;

  • shipping address;

  • tracking information (if available);

  • any relevant details about the issue.

We will review the shipment information and work with our fulfilment and shipping partners where necessary.

 

 

10. PACKAGES MARKED AS DELIVERED

If tracking information shows that your package has been delivered, but you have not received it, please:

  1. Check your delivery location;

  2. Check with household members, neighbours, or building reception where applicable;

  3. Contact the shipping carrier if necessary.

If the package cannot be located, please contact Sofilie Studio so we can investigate the situation.

Please note that shipping carriers may require additional information or investigation before a claim can be made.

 

 

11. INCORRECT OR INCOMPLETE DELIVERY INFORMATION

Customers are responsible for providing correct delivery information at checkout.

If a package cannot be delivered because of:

  • incorrect address;

  • missing apartment/unit number;

  • incorrect postal code;

  • incorrect recipient information;

additional shipping costs or replacement costs may apply where permitted by law.

We will always attempt to assist customers in resolving delivery issues.

 

 

12. CUSTOMS, IMPORT TAXES AND FEES

For orders shipped internationally, customs procedures and import requirements may vary depending on the destination country.

Customers may be responsible for any applicable:

  • customs duties;

  • import taxes;

  • local charges;

  • fees imposed by authorities.

Sofilie Studio does not control customs decisions and is not responsible for delays caused by customs processing.

For deliveries within Norway and the European Economic Area (EEA), applicable taxes and consumer requirements will be handled according to relevant laws and regulations.

 

 

13. DELIVERY TO EUROPEAN COUNTRIES

Sofilie Studio ships products to customers throughout Europe.

Delivery times may vary depending on:

  • destination country;

  • local postal services;

  • customs procedures where applicable;

  • carrier performance.

Customers should ensure that they provide accurate delivery information and monitor tracking updates when available.

 

 

14. RESPONSIBILITY AFTER DELIVERY

Once an order has been successfully delivered to the address provided by the customer, the customer becomes responsible for the product.

This does not affect your legal rights regarding:

  • defective products;

  • incorrect products;

  • consumer protection claims;

  • statutory guarantees.

If your product arrives damaged or defective, please contact us as soon as possible.

 

 

15. CHANGES TO THIS SHIPPING POLICY

Sofilie Studio may update this Shipping Policy from time to time due to:

  • changes in our fulfilment process;

  • changes in shipping providers;

  • improvements to customer service;

  • legal or regulatory requirements.

The updated version will always be available on our Website.

Changes will not affect orders already placed unless required by law.

 

 

16. CONTACT INFORMATION

If you have questions regarding shipping, delivery, or your order, please contact us:

Sofilie Studio

Website:
https://sofilie.com

Email:
support@sofilie.com

 

 

End of Shipping Policy